Service Desk Manager

TieTalent

Delémont

The hiring company is an SME specializing in the development of solutions for the IS users of a public administration. Due to their activity, they are looking for a Service Desk Manager to join their team based in Delémont, Switzerland. The salary range for this position is CHF80-105K/year.Home office and flexible working hoursPersonalised career developmentTeam activities and the company will pay for the transport passFluency in French and a good understanding in EnglishHigh interpersonal and communication skills as well as strong customer service and quality orientationYou will be joining a team that is well advanced in agility (scrum)Be in charge of the ServcieDesk within theState IT Service (SDI)Ensure the organization of the single point of contact (SPOC) of theadministration's user supportEnsure traceability, completeness, accuracy and follow-up of ticketsCoordination of patch delivery and part of the maintenance activities with customersActive participation in the quality... More Detail

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