Supervisor - Workforce Optimization | Night Shift Job at Cardinal Health...

Updated: May 01, 2024 03:53 PM GMT

Cardinal Health International Philippines

Marikina, Metro Manila

What Workforce Optimization contributes to Cardinal Health

Workforce Optimization is responsible for developing and managing forecasting and scheduling models, as well as systems and methodologies needed for analysis, measurement, and assessment of volumes and staffing/scheduling effectiveness, planning and decision-making.

Job Description:

· Develops forecasts (13+ weeks through 52-week projections) of the number of interactions, processing time, waste, attrition and/or other required metrics for the business segments within a given program as input for the capacity and resource plans.

· Administers the 52-week capacity, staffing, and resource plans to manage up and down scaling of labor and resources.

· Communicates directive guidelines for the WFM Schedulers to ensure schedules produced accurately covers demand forecast, while accounting for known constraints, planned events/holidays & business objectives.

· Analyses performance, especially productivity, utilization and... More Detail