Front Office Receptionist

Updated: March 03, 2024 07:12 PM GMT

Full-time Job in Msida

APARTHOTEL ADAGIO, Accor Hotels

Msida, Malta

Job Description

Working according to the core values and operational standards of our brand, the role of the Front Office Receptionist is critical to the success of the hotel. This position requires strong and consistent guest service as well as technical experience with PMS/Opera and Reservation system/TARS.
• Ensure to observe all directions and guidance to conduct your tasks as directed by the Front Office Supervisor and/or General Manager.
• Greet and check in/out of guests, including the processing of payments and group arrivals/departures in line with Company standards.
• Welcome the guests in a warm and professional manner.
• Answer phones, e-mails and place reservations.
• Balance cash drawers.
• Undertake front of house duties, greeting and attending to the needs of guests, to ensure a superb customer service experience.
• Build a good relationship with all guests and resolve any complaints / issues quickly to maintain high-quality customer service.
• Deal with guest... More Detail