Patient Experience Advisor, Davie Medical Center

Atrium Health Wake Forest Baptist

Advance, NC

JOB SUMMARY:

Manages complaints, grievances, public relations issues and concerns of an egregious nature including verbal or written issues for WFBH Senior Leadership. Classifies complaints/grievances and determines appropriate follow-up actions, makes recommendations based on knowledge of the facts and escalates cases accordingly. Collaborates with Legal services, Human Resources, and Risk... More Detail

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