Customer Relationship Management (CRM) Manager – Automotive

Updated: April 30, 2024 06:28 PM GMT

PT Thamrin Group

Palembang, Palembang City, South Sumatra

Company Description: Thamrin group adalah perusahaan yang bergerak dibidang otomotif, properti dan perbankan. Job Description:
• Take charge of overseeing customer relationship management activities, including customer acquisition, retention, and satisfaction initiatives.
• Develop and implement CRM strategies to enhance customer engagement and loyalty, aligning with organizational goals and objectives.
• Manage, supervise, and coach the CRM team members, fostering an environment where they can enhance their capabilities in customer service, relationship-building, and data analysis.
• Leverage expertise in CRM software and analytics tools to track customer interactions, gather feedback, and measure satisfaction levels.
• Exhibit a positive attitude, result-oriented mindset, and strong communication skills. Foster a collaborative environment, demonstrating effective teamwork and the ability to lead and motivate team members. More Detail