IT Support Analyst

Updated: April 30, 2024 05:48 PM GMT

Piccadilly One

Epsom

Piccadilly One is working with a successful UK organisation that is currently looking for a well-rounded IT Support Contractor to join its IT Support Function.

This role is offered on an Inside IR35 basis, Hybrid Working available, 3-6 months.

Tech stack and duties below.

Responsibilities
• Provide 1st line technical support.
• Collaborate with the wider IT Team / 3rd Line when needed and communicate effectively with all stakeholders.
• Ensure customer interactions are managed efficiently and effectively, logging all interactions thoroughly on the ITSM tool.
• Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement.
• Maintain a high level of customer service, understanding the impact issues have on customers and our business.
• Adhere to, promote, and support the business's Information Security policies.
• Work closely with fellow IT Support Analysts to share information... More Detail