ICT Service Manager Europe

Teknos

Alzenau

As a Service Manager you will be responsible for the team that is providing consistent and high-quality end-user services and support to all European sites, as well as owning the hardware management process and supporting wider infrastructure team with Field Service activities. In this role you will be a part of a global ICT team and reporting to Infrastructure and Service Manager and should be located in one of Teknos European countries.

Daily tasks and responsibilities:

End User Support:
• Own incident and request process, including ITSM tools
• Provide 1st line support for user incidents and 2nd line support for user workplace services (PC and office tools)
• Manage assignment of incidents to other 2nd level support teams (infrastructure or applications)
• Manage overall incident and request queues for Europe
• Handle user requests for workplace services

Hardware Management (PCs, mobiles and peripherals):
• Own hardware lifecycle process – define, ordering, set-up, asset... More Detail

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