Customer Service Representative
Updated: April 30, 2024 03:50 PM GMT
HP
Bogotá, BogotaCustomer Service Representative
Description -
Job Summary
• This role is responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying opportunities for cross-selling or upselling. The role follows standard procedures while adhering to legal and ethical standards and undergoes training to enhance skills.
Responsibilities
• Assists in developing and implementing customer engagement plans aligned with the organization's goals and objectives.
• Responds to customer inquiries, feedback, and complaints promptly and keeps clients informed of the organization’s offerings and ongoing promotions.
• Utilizes CRM software to track customer interactions, update profiles, and manage leads or opportunities.
• Identifies opportunities to cross-sell or upsell additional products... More Detail
Similar Jobs
Companies Hiring in Bogota
AECOM
Medtronic
Continuum Global Solutions
AuPair
SoftwareOne
Amentum
Convatec
Johnson & Johnson
Sanofi Global (English)
CONDUENT
Merck KGaA, Darmstadt, Germany
Cielo Talent
Philips
Swiss Re
Baker Hughes
Expertise France
TD SYNNEX Colombia LTDA
SAS
Unilever
Red Hat Software
New Jobs Posted in Bogota
Latest Jobs in Bogota
-
University Recruiter Template
Cielo Talent -
Sales Specialist Supplies
HP -
COL Chief of Staff
Aon Corporation -
Customer Service Representative
Medtronic -
Physician
Baxter -
Specialist, Creative Brand Solutions
WARNERMEDIA -
Pricing Analyst - Bogota
Boston Scientific -
Marketing and Medical Access Analyst
Johnson & Johnson -
Security and Market Safety Lead Bogota, Colombia Operations
Philip Morris International -
Bogota, Colombia - Customer Care and Sales Representative (Bilingual)
Simplr