Financial Security Advisor, Client Care - Insurance

Updated: April 30, 2024 03:07 PM GMT

Royal Bank of Canada

Beaconsfield, QC

Job Summary

Job Description

Remote work available in the following provinces: Quebec, Ontario and New Brunswick.

As a Bilingual Licensed Financial Security Advisor, Client Care - Insurance, you will respond with professional and accurate service for all client concerns and escalations Insurance Life & Health. You will be responsible for providing effective problem resolution and delivering a superior client experience by demonstrating effective root cause analysis. You will strive to constantly improve functions taking a client focused approach to effectively process client requests and provide advice and service solutions where appropriate.

What will you do?
• Provide a superior client experience, act as a trusted advisor in client conversations using effective client discovery, provide relevant insurance advice and solutions based on client need.
• Handle complex escalations for supported business areas and provides in the moment coaching to mitigate future problems and build... More Detail