Customer Service Specialist

Hilti Corporation

Anderlecht

What's the role

As a Customer Service Specialist, you are the first point of contact for each customer that tries to contact Hilti either via phone, mail or chat. The type of questions that our customers ask are very broad: going from products and application advise, questions on Fleet Management, questions on deliveries, invoicing, availability and so on.

Your goal is to answer as many questions as possible in the first contact. But don’t worry if the questions become too difficult: you can count on a strong back-office team that will back you up. Furthermore, as you will have many contacts per day, we expect you to play a key role in identifying sales leads and improving the data quality of the customers you meet.
What does the role involve?

The purpose of the role is to achieve profitable sales by providing timely and appropriate customer service and technical expertise in response to customer's needs to ensure the successful achievement of the company's objectives and growth... More Detail

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