Customer Service Representative - French

Updated: April 30, 2024 12:01 PM GMT

Movate

Quatre Bornes

Position Title: Customer Service Representative French

Location: Ebene Cyber City, Mauritius

Working Hours: CET (candidates would need to work in shifts)

Experience: 0 – 6 months of demonstrated customer service-oriented experience (Freshers also welcome)

Roles and Responsibilities:
• As part of our team, you will provide a premium telephone and email service to our customers: private customers, professionals and various partners
• You will identify the needs and priorities of customers, in order to offer an adapted solution to their expectations
• You will make quotes, manage negotiations until the reservation is validated and additional products are sold
• You will guide the customer throughout the booking process until the vehicle is picked up: modifications, cancellations.
• You will guide the customer throughout the rental period: various information, questions about the vehicle, extension, change of return location.
• You are available for the customer after the drop off of... More Detail