IT Support

STRATEGIC NETWORKS INC

Taguig, Metro Manila

Analyzes, Process and Resolve requests and/or incidents in accordance with the Service Request and Incident management procedure using the ticketing tool

Assigns tickets generated from the ticketing system and forwards to the appropriate service support for processing

First level basic support and configuration

Manned telephone support

Monitor email support

Installation of applications and other software

Generates and creates reports

Sends IT-related advisories

Support workstation remotely

Summary of role requirements:
• Flexible hours available
• 1 year of relevant work experience required for this role
• Working rights required for this role More Detail

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