Administrative Officer - Lisburn

Updated: April 29, 2024 01:33 PM GMT

The Recruitment Co.

Belfast

We are currently recruiting for AO’s based in Lisburn.Start date: 6th MayDuration: 51 weeks with possible extensionHours of work: Full time ( 32.5 hours per week )The contracted hours are: Monday to Friday 9am-4pmRate of pay: £12.36Main Duties:* Answer Finance Support, Discretionary Support incoming calls including Discretionary Support claims, queries and reviews, Short Term Benefit Advance and Universal Credit Contingency Fund.* Provide telephony cover between 9am and 4pm* Differentiate between call enquiries* Use IT systems (to include Legacy Benefit systems, Discretionary Support computer system, CPT, Debt Manager, Searchlight and Universal Credit computer system) to answer queries and refer claims and query calls to appropriate team using IT solution, accurately completing all necessary system actions* Provide excellent customer service, demonstrating professionalism and showing courtesy to callers* Escalate calls from vulnerable callers and appointees/representatives per... More Detail

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