Customer Service Manager

Updated: April 29, 2024 01:22 PM GMT

We Recruit Group

Saffron Walden

Cambridgeshire

National Contractor/Developer

£65,000 - £75,000 + Package

We are working with a Leading National Contractor/Developer who are seeking a experienced Customer services Manager on a minimum 1 years FTC.

Responsible for the delivery and reporting of everything within the region related to Customer Service. Management of the regional coordinators, operatives, sub-contractors, and suppliers to ensure the region delivers the service that is expected of a 5 star house builder. Responsible for meeting or exceeding the Customer Service KPls and ultimately achieving exceptional customer satisfaction surveys from both customers and clients alike. Responsible for carrying out the final ''RTMI" inspection and maintaining quality standards within the Group. Ensuring support is given to the direct Customer Service team and received from the wider regional team members to enable excellent service delivery. Part of the Regional team with circa 500 plots in warranty across c20 schemes More Detail