Store Manager

KIKO MILANO

Leeds

• NEW STORE OPENING*

The Store Manager is our KIKO Ambassador responsible to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the staff and ensuring all procedures are managed and adhered to.

MAIN RESPONSIBILITIES:

PEOPLE MANAGEMENT
• Create and maintain conditions for high performance, motivation and low staff turnover
• Recruit, on-board, train and support the team to deliver an engaging customer experience and business goals.
• Ensure all store planning and annual leave is in line with the business needs.
• Train the team on products, make-up application techniques and selling techniques in order to deliver the KIKO customer experience - utilise BeKIKO and collaborate with the Customer Experience Trainer to ensure all team’s development needs are met.
• Ensure all direct reports receive reviews and appraisals in line with the business goals.

CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT
• Monitor that... More Detail

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