Customer Service Representative

Updated: April 29, 2024 12:56 PM GMT

Driver Hire Group Services Ltd

Ash Vale

Customer Service Representative
• * FULL UK DRIVING LICENCE REQUIRED**

Location: Guildford

Salary: £23,872.99

Full time and permanent position

Shift Pattern: Monday to Friday (+ Saturdays on rota) – 40 hours per week.

Start & Finish Times: Mon-Fri = 8:30am–5:30pm Saturdays = 8:30am–12:30pm

(Some on-call / out of hours will be on the rota for this role)

We are recruiting for a Customer Service Representative for our customer – one of the leading rental companies in the UK. As Customer Service Representative you will be responsible for always delivering excellent customer service, as well as maximising sales opportunities where possible.

Responsibilities:
• Identify customers’ needs, take reservations, and close enquiries.
• Deal with phone calls, respond to emails, and handle face to face interactions.
• Meet and exceed all customer requirements.
• Identify sales opportunities.
• Resolve any customer complaints or issues.
• Coordinate delivery and collections.
• Completion of... More Detail