Customer Service Representative/Order Entry

Updated: April 29, 2024 10:18 AM GMT

Robert Half

Newmarket, ON

Description

Job Summary:

As a Customer Service/Order Entry Representative, you will play a crucial role in ensuring customer satisfaction by accurately processing orders and providing excellent service. This position primarily involves handling inbound customer calls and entering orders into our SAP software system. The ideal candidate will have strong computer skills, excellent communication abilities, and a commitment to delivering top-notch customer service.

Responsibilities
• Answering incoming customer calls and assisting with inquiries, order placement, and product information.
• Accurately entering orders into SAP software system.
• Resolving customer issues and concerns in a professional and timely manner.
• Providing product recommendations and assistance to customers as needed.
• Collaborating with other departments to ensure efficient order processing and resolution of customer issues.
• Maintaining accurate records of customer interactions and transactions.
• Adhering... More Detail