Operations Specialist

ENGIE

Mabalacat, Pampanga

SUMMARY:

This position is responsible to review accounts for accuracy and resolve bill payment edits of various levels of complexity. Using multiple systems, the role

resolves pre-identified errors in bills and sends consolidated bills for payment. This role also contacts vendors to manage critical tasks and requires some direct client communication.

LOCATION:

Mabalacat, Pampanga

Work Set-Up:

On-site, Nightshift

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:

• Answer incoming calls from utilities, clients and vendors.

• Contact vendors and/or clients to:
• Retrieve bills late arriving, missing bills not received & accounts without bills
• Verify final billing and obtain all necessary information
• Update or correct mailing addresses
• Provide letters of authorization (LOA)
• Request late fees to be waived, via phone call
• Multiple estimated bills

• Searching each account for any payment inconsistencies or errors including, but not limited to:
• Gap edits
• Prior balance... More Detail

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