Head of Collections

Updated: April 29, 2024 12:13 AM GMT

Digital Finance International

Cape Town

Requirements:

Oversee and manage the collections function for a country.

· Supervise receipt book and collection notice control.

· Develop and implement collections strategies that are tailored for specific customer segments.

· Undertake customer segmentation.

· Provide MIS, tracking performance, customer segments and portfolio rates.

· Oversee the calling, tracing and collection of dues.

· Problem solving & trouble shooting of collection issues.

· Oversee and manage staffing matters.

· Liaise with other operating departments on issues and problems.

· Provide guidance and job-knowledge to regional collection managers.

· Ensure internal policies and procedures adhere to legal and regulatory requirements.

· Ensure business practices achieve service quality standards and conform with internal policy requirements.

· Provide feedback to management on process improvements for the collections function.

· Monitor and review the overall performance of branches and implement... More Detail