Complaints Handler

Updated: April 28, 2024 08:39 AM GMT

James Frank Associates

Sevenoaks

Our client, a well-established and hugely-successful business in the Financial Services industry is seeking a Complaints Handler to join their Customer Service Team on a full-time, permanent basis.

This is the ideal role for someone with previous Customer Service experience to join a thriving business, playing a pivotal part in their customer care journey whilst ensuring standards and regulations are met and adhered to.

The ideal candidate will have previous experience liaising with third parties and customers both over the phone and via email, dealing with escalated complaints whilst ensuring a high level of customer service is maintained at all times.

Due to the location of the office candidates are required to drive and have access to their own vehicle.

Key Responsibilities
• Work as part of a motivated team in order to ensure that all inbound complaints are handled correctly
• Always work within company frameworks and regulations
• Source the best outcome for the customer and... More Detail