2nd Line Support Lead

Updated: April 28, 2024 08:18 AM GMT

Network IT

Chatham

Are you an experienced IT professional with leadership skills and a passion for supporting clients in their technology needs? We are seeking a dedicated 2nd Line Support Team Lead to join our Clients' dynamic team in Chatham. In this role, you will not only provide technical expertise but also lead and mentor a team of 2nd Line Support Engineers, ensuring the smooth operation of our clients' IT environments.

Based on site 3 days per week, working remotely 2 days per week, with a salary of up to £45,000 for the right person. The business is based in Chatham meaning we'd only be looking at candidates based in or near the area.

Responsibilities:

Technical Leadership: Lead a team of 2nd Line Support Engineers, providing guidance, mentorship, and technical expertise in areas such as Hyper-V, VMware, Active Directory, and O365.

Team Management: Oversee the day-to-day activities of the 2nd Line Support team, including workload distribution, performance monitoring, and ensuring SLAs are... More Detail