Operations Manager

Updated: April 28, 2024 05:13 AM GMT

Accommodations Plus International

São Paulo, State of São Paulo

The Operations Manager team has the responsibility to provide oversight of all clients of DPAX on accommodations requests. In coordination with other departments, the Operations Center Manager ensures that the Operations Center team provides for the efficient, timely and economical completion of client requests.

The primary purpose of this position is to support the management and control of the API operations system (DPAX). This position has oversight responsibility of on-shift Team Leaders, Operations Analysts, Remote specialists, Client Onsite Analysts, Client Service Specialists, and any other employees assigned to shift work within the Operations Center.

Essential Functions
• Tracks the status of DPAX dashboard platform, noting any deviations from normal changes, reassignments, and relocations. Evaluates business options that can be taken to insure accommodation resolution in an effective and timely manner.
• Relays information and coordinates with necessary departments to... More Detail