Contact Center Specialist

Updated: April 28, 2024 01:44 AM GMT

Shopee Philippines

Taguig, Metro Manila

Job Description : Shopee Philippines is looking for a Contact Center Specialist to join our team in Taguig, NCR, PH. As a Contact Center Specialist, you will be responsible for providing exceptional customer service to our clients through various communication channels including phone calls, emails, and chat.

You will handle customer inquiries, resolve issues, and escalate complex cases to the appropriate department. Additionally, you will be responsible for maintaining accurate records of interactions and transactions.

Responsibilities : - Respond to customer inquiries in a timely and professional manner- Resolve customer issues and complaints with a high level of customer satisfaction- Escalate complex cases to the appropriate department for further assistance- Maintain accurate records of interactions and transactions- Collaborate with other team members to ensure seamless customer service- Stay up to date on product knowledge to provide accurate information to customers... More Detail