Protégé Program

Awantec

Cyberjaya, Selangor

Job Summary:
• To provide customer and technical support such as troubleshooting and establishing good rapport with them for business continuity.

Job Description:
• Perform onboarding of accounts with the clients and ensure the best ongoing engagement throughout the customer’s lifetime.
• Put forth a communications strategy that maintains and fulfill high customer satisfaction.
• Take customer success reviews periodically and resolve concerns with the assistance of the Technical Support Team.
• Work closely with the other teams, mainly Marketing, Product Development & Sales teams to provide customer insights with the potential of additional sales and service opportunities
• Meet weekly / monthly with stakeholders to improve engagement and delivery of product knowledge, updated features or troubleshooting.
• Providing consistent, concise, accurate internal and external communications
• Effectively communicate and present solutions and value propositions to employers
• Providing... More Detail

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