Customer Experience Manager

Updated: April 27, 2024 07:32 PM GMT

Merchants

Cape Town

The purpose of the role is to understand our customers and how best to serve them, relevant to the market and current market trends, through training and quality management systems and by implementing best practice methodologies.

1. Service delivery

• Ensures provision and achievement of all operational training requirements • Ensures that all statutory training and reporting requirements are met • Establishes monthly and annual training schedules based on business requirement and within resource availability and ensures compliance • Establishes facilities standards for training delivery and ensures standards are met • Establishes and implements all relevant policies and procedures for CX delivery • Ensure that training days are scheduled and that the administration and logistics relating to these learning interventions are completed prior to its implementation • Ensure Training Needs Analysis are conducted following the Merchants methodology • Defines and develop customized... More Detail