Customer Care Representative

Updated: April 27, 2024 07:30 PM GMT

The Woodford Group

Durban

Job Summary:

Woodford Car Hire and Enterprise Rent-A-Car South Africa is seeking Customer Service Representatives who are passionate about providing top-notch service and support. As the first point of contact for our customers, you will play a crucial role in shaping their experience and ensuring their satisfaction. Engage with customers through multiple channels including phone, email, social media, and live chat, addressing their queries and resolving issues promptly. This role is pivotal in maintaining the high standards of customer satisfaction that contribute to the overall success of our operations.

Responsibilities:
• Customer Interaction: Handle incoming queries and provide timely and accurate responses to customer inquiries through various communication channels.
• Problem Resolution: Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
• Record Keeping: Maintain records of customer interactions, process customer accounts... More Detail