Field Team Controller (Telecommunications)

Updated: April 27, 2024 07:30 PM GMT

Pillangó Placements

Randburg

Discover a career that goes beyond mere employment; become an agent of change in transforming lives through technology.

Our client's vision is to enable affordable internet access in the townships, dominate this segment and control the township connectivity ecosystem.

You will be responsible for managing field teams, comprising field team technicians, in a specific area.

This role will encompass (including but not limited to) the following tasks:
• Plan tickets for teams every day (project management)
• Manage numerous teams and track daily tickets
• Manage customer and employee grievances
• Sometimes go into the field - liaising with comm pole landlords and users
• Quality assurance of field teams' work
• Performance management of field team technicians
• Oversee that teams have completed summaries
• Close tickets
• Vehicle management (rentals, inspections etc.)
• Training of field team technicians - when required
• Ensure M-files/any relevant system in use is up to date and clean... More Detail