Regional Walk-in Agent

Middlesex College

Bloemfontein

A well-established company is recruiting for a

REGIONAL WALK-IN AGENT

BLOEMFONTEIN

PURPOSE OF THE JOB

The purpose of the role is to provide support in resolving all walk-in referred and e-mail enquiries received within a self-administered medical scheme environment. Liaise with members, brokers and healthcare professionals, delivering an exceptional customer service.

Duties And Responsibilities, Amongst Others Include
• Attend to and resolve walk-in client queries, referred or e-mailed queries in a professional manner to members, brokers and health care professionals and effectively resolve queries and/or escalate queries to the relevant stakeholder when required.
• Investigate the various stakeholder queries, reconcile claims and provide comprehensive feedback as per the Standard Operating Procedures (SOP's) and quality standards and/or escalate queries to the relevant stakeholder when required.
• Attend to membership new application queries, verify application completion and... More Detail

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