IT Support

Updated: April 27, 2024 06:54 AM GMT

Teceze Ltd

Castelo Branco

Install and configure hardware and software
- Respond to tickets in accordance with SLA guidelines
- Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
- Respond in timely manner to requests and issues
- Repair and replace equipment as needed
- Provide onsite and remote support to end users
- Assist in AV setups as needed for meetings
- Assist new hire training for basic IT needs.
- Set up new workstations for users (deploying equipment, checking over account setups).
- Heavy use of Windows and Mac OS devices
- Ability to work in Active Directory
- Understanding of Cisco Meraki
- Test new technology
- Create documentation for staff for training purposes
- Resolve Tier 1 support tickets
• *Salary**: 24,000.00€ - 46,000.00€ per year

Ability to commute/relocate:

- Castelo Branco, Distrito de Castelo Branco: Reliably commute or planning to relocate before starting work (required) More Detail