Language & Communication , General Learning Specialist | Xela

Updated: March 03, 2024 09:25 AM GMT

Full-time Job in Quetzaltenango, Quetzaltenango Department

TELUS International

Quetzaltenango, Guatemala

Learning & Communication - General Learning Specialist is responsible for delivering training to improve the English level for TELUS International Central America's Team Members. This is achieved through Language Academy at TELUS Internationals for our new hires that don’t fulfill the English skills required to be hired by our international accounts. Also, support our TELUS International team members to improve their language skills. They are also responsible for delivering training completely in English and focusing on improving accent, grammar, communication training and customer service skills. Learning & Development- General Learning Specialists must be able to deliver results within specific time frames to stay in line with the department targets.

Main Responsibilities:

Provide English reinforcement to the participants, evaluate the participant’s performance in order to determine improvement, create action plans for different areas or topics that require reinforcement... More Detail