Consultant

HCL Technologies

Muntinlupa, Metro Manila

Muntinlupa City

4.5-8 Years

Philippines

Job Description (Posting).

Jd attached (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Qualification

B-Tech

No. of Positions

1

Skill (Primary)

Data Center-Network Data-Network Data

Employee Group

Business Line FT

City

Ayala Alabang Subdivision

Entity

INFRA

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