Quality Analyst - Clark Pampanga

BrainCX

Angeles, Pampanga

Company Overview:At BrainCX, we are leaders in the EmTech Accelerator sector, guiding renowned brands through digital transformation. Our integration of Generative AI and Human Intelligence redefines customer interactions, particularly within the automotive industry.

Position Summary: As a Quality Assurance Specialist at BrainCX, you play a critical role in ensuring the quality and consistency of our contact center operations. You will be responsible for monitoring, evaluating, and providing feedback on customer interactions to maintain high standards of service delivery and client satisfaction.

Roles and Responsibilities:
• Conduct quality assurance evaluations of customer interactions, including phone calls, emails, and chat sessions, to ensure adherence to company standards and policies.
• Develop and implement quality assurance processes and procedures to enhance the overall quality of service delivery.
• Provide regular feedback and coaching to customer service representatives... More Detail

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