Internship for Customer Service

Wai Hong Brothers Sdn. Bhd.

Kuala Selangor, Selangor

Customer Support
• Respond promptly to customer inquiries via various channels (email, chat, phone).
• Provide accurate and helpful information to resolve customer issues and concerns.

Issue Resolution
• Investigate and analyze customer problems, identify root causes, and propose effective solutions.
• Collaborate with team members and other departments to address complex customer issues.

Communication
• Maintain a professional and friendly tone in all customer interactions.
• Clearly communicate product features, policies, and procedures to customers.

Documentation
• Record and maintain accurate and detailed customer interaction records.
• Summarize and report common customer issues for process improvement.

Customer Feedback
• Collect and analyze customer feedback to identify areas for improvement.
• Contribute to the development of strategies to enhance customer satisfaction.

Collaboration
• Work closely with other team members to ensure a cohesive and positive customer... More Detail

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