Area Manager - Service

Updated: April 27, 2024 04:22 AM GMT

Royal Enfield

Kolhapur, Maharashtra

Job Requirements

Position title

Area Manager - Service

Reports to

Regional Service Manager

Job grade

Assistant Manager

Location

Kolhapur

Job Purpose

Area Manager - Service is responsible for the dealer service performance in the assigned territory and will lead the implementation of various service processes. The incumbent will provide guidance on overall business operations, identify areas for improvements and support the implementation of new projects.

Key Responsibilities:
• Create customer engagement plans based on market behavior and competition targeting areas where the potential is high and the turnaround of customer is less
• Responsible for Increase of After Sales Service and thereby increased customer market share
• Responsible for workshop loading and achieving defined targets by number of job orders and service volumes
• Identify their individual needs and provide service required to exceed expectations
• Ensure customer satisfaction through quality and... More Detail