Customer Liaison manager

Updated: April 27, 2024 03:56 AM GMT

Hays Specialist Recruitment Limited

Rushden

Hays are looking for a Customer Liaison Manager for a claims management company based in the Northampton.
38.5 p/wk, Monday to Friday and one in 4 Saturdays (8.30- 12.30)

Claims Management or Insracne preferred
• Ensuring that all customer complaints are thoroughly and fairly investigated within agreed service standards, you will ensure complaints are effectively managed, working with other teams to turn insight into action where necessary.
• Development and implementation of a framework for effective complaint management.
• Implementation and delivery of complaints strategies and policies across the business.
• Ensuring that all departmental communication is of the highest standard, with the correct choice of communication channel.
• Reviewing and improving templates and ensuring staff are fully trained and competent to perform their duties.
• Ensuring the team are 'asking the right questions, in the right way, to get the right answer professionally' to resolve complaints... More Detail