Customer Interaction Team Manager

Updated: April 27, 2024 03:38 AM GMT

RS UK & Ireland

Corby

Here at RS, we have an exciting opportunity for an individual to join our company as a Customer Interaction Team Manager. This person will lead, develop, and inspire teams within Customer Operations to execute our Go-To-Market strategy to deliver sustainable and profitable sales growth from customers in the UK market, ensuring targets are achieved and a world-class customer experience is consistently delivered.

What are the responsibilities of the role?

As a Customer Interaction Team Leader, you will have a team of Contact Centre Advisors reporting into you, become a role model across the organisation and work to execute the operational plan outlined by the Head of Customer Operations.

You will understand our marketplace, our customer’s maintenance/purchasing strategies, and contribute this learning to the future development of Customer Operations and the wider customer teams and strategy that are aligned to the UK& I market.

Achieve all strategic KPI’s aligned to UK & Customer... More Detail