Servicio de atención al cliente

Entain

Ceuta

Purpose of the Job

Be available and provide an accurate solution for customers during the first contact via phone, email, and chat. Keep customers informed about company products, services, and promotions. Demonstrate an ownership and deliver the first-class service to ensure the exceeding customer expectation to ensure company growth.

Scope

New and existing customers, who need support on their online gaming activities. Responsibility for revenue retention and customer satisfaction.

Key Activities/ Accountabilities

Communication

Treat every customer as a friend and demonstrate respect by being fair, empathetic, and patient. Keep the promises. Read and listen to the customer’s problem carefully, then answer their question

· Handle wide range of customers and enter all customer details in an accurate and efficient manner to the relevant systems

· Provide customers accurate and relevant information about products, services and promotions based on needs

· Educate customers to use... More Detail

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