Representative, Part Time Customer Care

Updated: April 27, 2024 01:10 AM GMT

Unity World Headquarters

Unity, SK

Position Summary: Offer exceptional customer service by providing inbound callers with expert product guidance and a creating a positive experience that will build and strengthen relationships with current and future customers. Additionally, respond to electronic and written correspondence.

Essential Job Functions
• Regular Attendance. Defined in the department as less than 9 points.
• Adhere to all company policies and procedures including all safety guidelines.
• Utilize electronic time management system to input time and attendance.
• Maintain status to accept telephone and electronic constituent orders and requests. Listen to and analyze customer communication to offer appropriate sales recommendations of products that support organizational objectives.
• Input customer requests into database. Research and review billing, product, or shipping questions. Follow-up with constituent, as necessary.
• Read and analyze incoming e-mails and correspondence of both spiritual and business... More Detail