Future Opening: Product Specialist - Technical Support

Coveo

Québec City, QC

At Coveo, our Technical Support team is on a mission to transform every situation into an enriching experience, one interaction at a time, so that Coveo employees, partners and customers can strive towards their desired outcomes. If this resonates with you, please read on.

The mission

Coveo Support is not your typical call center image that you might imagine when you think of support. We are not siloed into tiers (levels) of support. We are a team of specialists with great knowledge of the Coveo Platform. The Product Specialist’s mission is to work with Coveo customers on ensuring that they get the best experience using the platform:
• Answer product configuration questions
• Investigate issues and find the best possible solution
• Share best practices on how to use product features and components

To do so, you will get to know everything there is to know about our platform and use this knowledge to assist and guide customers, partners and colleagues.

Sounds interesting? This is... More Detail

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