Customer Service Executive Job Opening

Updated: March 03, 2024 09:23 AM GMT

Full-time Job in Ambikapur, Chhattisgarh

YOGITA STAFFING SOLUTION

Ambikapur, Chhattisgarh, India

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

Customer Support Executive Responsibilities

Managing a team of representatives offering customer support.

Overseeing the customer service process.

Resolving customer complaints brought to your attention.

Creating policies and procedures.

Planning the training and standardization of service delivery.

Selecting and hiring new staff.

Monitoring the work of individual representatives and of the team.

Conducting quality assurance surveys with customers and providing feedback to the staff.

Other Details

Salary-25,000/- to 45,000/-

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