Service Desk L2 (Generalist)

Updated: April 26, 2024 01:50 AM GMT

TOA Global

Angeles, Pampanga

TITAN SERVICE DESK 2

Location : Clark, Pampanga

Schedule : 7am-4pm, Monday to Friday

Provide the best customer experience by delivering comprehensive support to various organizational functions through adept management of cases and associated tasks. The central focus of Titan Service Desk 2 is to ensure the initiation and assignment of case tasks, incorporating accurate details. Additionally, the role is dedicated to the precise profiling of cases, whether related to delivery or non-delivery, and their timely resolution.

Qualifications / Skills
• Dynamics 365 Customer Service
• Well-rounded written customer service skills
• Demonstrates eagerness to learn and flexible with the ability to multi-task.
• Possess attention to detail and follow-through.
• Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.
• High level of professionalism and ability to maintain confidentiality.
• Able to work... More Detail