Technical Support Engineer - Cebu

Datamatics Careers- Philippines

Cebu City, Cebu

- Provide the first point of IT Support contact for all employees.

- Installing and configuring computer hardware operating systems and applications.

- Assisting staff or clients through a series of actions, either face to face; email, or over the telephone to help set up

systems or resolve issues.

- Troubleshoot technical issues to resolution and/or escalate to L2 support as required.

- Log all incidents and service requests in the designated Helpdesk Ticketing system.

- Manage Helpdesk tickets, planning and prioritizing systematically to minimize backlog and ensure operational

efficiency.

- Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to relevant suppliers

in a timely manner.

- Provide technical assistance to project teams and undertake technical project roles when required; supporting the rollout of new applications and solutions.

- Willing to work in 24/7 operations.

- Ability to work independently and in a... More Detail

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