Operations Specialist, Japan Call Center

Updated: April 26, 2024 01:02 AM GMT

Marriott Vacations Worldwide

Naha, Okinawa

Job Summary

Back-office support for a team of telemarketers from the call center, especially for compiling and recording data in the spreadsheets and systems used to control tour production. Centralises this information in reports for management to monitor TM and overall call center performance. Fulfill the production bookings and tour bookings process with site operation, make sure all bookings are correct and in time.

JOB SPECIFIC TASKS
• Back end Support a team of telemarketers from the call center and local marketing.
• Data entry for daily bookings using OTM system and sending email blast to clients.
• Charging using Alipay system for packages.
• Maintain log record for charging, refund, voucher etc.
• Maintain log record for different department daily bookings.
• Handle daily / monthly reports to managers for call center booking result and performance.
• Maintain good record/ filing system.
• Updating new email blast as and when there are new promotions.
• Updating Direct sale... More Detail