Guest Service Supervisor - Thai Speaking

Updated: April 25, 2024 05:33 PM GMT

Marriott International

Phuket, Mueang Phuket District, Phuket

Job Description For Guest Service Supervisor - Thai Speaking(HOZ55554) in Phuket,Thailand. Job Number 24070248Job Category Rooms & Guest Services OperationsLocation JW Marriott Phuket Resort & Spa, 231 Moo 3 Mai Khao, Phuket, Phuket, Thailand VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers... More Detail

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