Technical Support Specialist

Updated: April 25, 2024 12:39 PM GMT

Concentrix

6th of October City

Job Title:

Technical Game changer - French Speaker - 2024Job Description

As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats – troubleshooting technical issues, providing clear guidance, and going the extra mile to delight users. You will play a critical role in ensuring customer satisfaction and driving positive brand experiences.

Essential Functions/Core Responsibilities
• Provide prompt and accurate technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products
• Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways.
• Document and escalate unresolved issues to higher-level support teams.
• Maintain detailed records of customer interactions and... More Detail