Call Agent

Updated: April 25, 2024 10:04 AM GMT

QUEENZAMAKHOSI

Durban

Company Description

QUEENZAMAKHOSI is a company based in Durban, Kwazulunatal, South Africa. Our office is located at 143 Victoria Embankment 45 The Grove. We specialize in providing [insert relevant industry or service].

Role Description

This is a full-time on-site role for a Call Agent. As a Call Agent, you will be responsible for handling inbound and outbound calls, providing customer support, resolving customer inquiries and complaints, and maintaining accurate records of interactions. You will also be required to provide product information and recommendations to customers, as well as process orders and payments.

Qualifications
• Excellent communication and interpersonal skills
• Strong customer service skills
• Ability to handle high call volumes and work in a fast-paced environment
• Attention to detail and accuracy in documenting interactions
• Ability to multitask and prioritize tasks effectively
• Proficiency in using call center software and systems
• Experience in a... More Detail