Multi-Lingual Tourist Assistance Agent

Updated: April 24, 2024 09:05 PM GMT

Universal Access and Systems Solutions Inc.

Angeles, Pampanga

Responsibilities:

1. Engage in bilingual communication (Mandarin/Korean and English) to understand and address the specific needs of tourists and establishments.

2. Efficiently manage and categorize diverse inquiries related to tourism, accreditation, and opportunities within the sector.

3. Address and process escalations pertaining to complaints, emergencies, and incident reports, ensuring a swift and empathetic response.

4. Maintain accurate and detailed records of all interactions, endorsements, and complaints, adhering to TACC's structured formats and guidelines.

5. Effectively use available resources such as the Department of Tourism website, accredited documents, and external sources to provide accurate and up-to-date information.

Qualifications:
• Fluent in Mandarin or Korean and English.
• Strong verbal and written communication skills in both languages.
• Certified language proficiency (TOPIK for Korean), with a preference for advanced level certification.
• Minimum of... More Detail