Team Lead

Updated: April 24, 2024 09:02 PM GMT

Prime BPO

Rawalpindi

We are looking for a Team Lead with Excellent managerial skills and at least 2 Years of experience in the BPO Sales industry.

Salary: 70,000/- PKR to 100,000/- PKR
• Strong Leadership Qualities
• Strong English Communication Skills
• Full-Time Night Shift (10hrs)

The role offered by the company entails:
• Provide monthly/weekly/daily direction to the 360 support so all KPIs remain within acceptable benchmarks.
• Provide training to the new staff for all clients or as required.
• Assess the team’s overall and individual performance and coach the team members to improve the efficiency of the operations.
• Establish work procedures and processes that support the company and departmental standards, procedures, and strategic directives
• Handle sporadic projects with optimum efficiency
• Plan, create a budget, and execute all short-term projects, as well as ramp-ups for ongoing permanent clients or projects.
• Correspond with the clients and facilitate them as and when required.
•... More Detail