IT Information

SLB

Lagos

Onsite Support Analyst (82154014) | Information Technology

Description

The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.

Job Responsibilities
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines.
• Communicates with customer regarding incident progress.
• Provide digital solutions using MS PowerApps, PowerBI, etc.
• Maintains Global Asset Management database with all the required updates related to the hardware.
• Performs IMAC (Install, Move, Add and Change)
• Assists in infrastructure setup & renovation project at location including the network devices, Lenel PACs, CCTV, Servers, PABX & Lync System
• Coordinates spare asset inventory and maintains... More Detail

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