Customer Service Manager

GRUNDFOS

Hamamatsu, Shizuoka

Looking to work with energy reduction solutions in a global organization committed to sustainability and innovation?

Look no further and join the Service & Solutions team at Grundfos!

What is the Job all about?

This job will be responsible for overseeing and developing its team in designated service delivery support areas, ensuring optimized performance and effective coordination of service delivery functions.

You will be reporting to the Head of Service & Solutions Japan and will be assigned to work in Hamamatsu, Shizuoka.

Your main responsibilities:
• Support Customer Service team, focusing on optimizing individual and collective performance. This involves setting performance standards, conducting evaluations, and facilitating professional development.
• Ensure timely and accurate documentation of service delivery activities from receiving service requests to executing billing for services rendered by utilizing in-house automated systems. This responsibility includes overseeing... More Detail

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